Returns and Refunds Policy

DAWSCOCOFFEE.COM is confident you will be happy with your purchase(s). If you are unhappy, with your purchase, please email or call 403.250.7494 to advise us that you are sending your product(s) and receive acknowledgment on the issue.

If you have purchased your items online and wish to return them by mail to us, you must do so within 30 days of your purchase and the product(s) must be in original packaging, unopened and unused. You must also have your invoice/receipt for proof of purchase.

To be eligible for a return, please make sure that:

– The product was purchased in the last 30 days
– The product is in its original packaging

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

– By phone number: (403) 250-7494
– By email:
– By visiting this page on our website:

Send the product with its original packing to:

4325 1st Street SE
Calgary, AB, T2G 2L2

Shipping charges

Shipping charges incurred in connection with the return of a product may be non-refundable.

In the event there is a problem with an order that was the result of our error and in turn you use an approved shipping method, we’ll reimburse you for the shipping costs you incurred to send the product back to us, after we receive it. Otherwise, responsibility for paying the costs of shipping and for the risk of any loss of or damage to the product during shipping, become that of the purchaser.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Final Sale Items/No return items

Due to health and safety concerns some of our products cannot be returned. Products that cannot be returned are *individual or opened single serve capsules, and any other opened, consumable products.

Any items marked in the product description as *“Final Sale” cannot be returned.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

– By phone number: (403) 250-7494
– By email:
– By visiting this page on our website: